BAB 1 KOMUNIKASI PEMASARAN TERPADU 1
Pendahuluan...............................................................................1
Pengertian Pemasaran.................................................................2
Relationship Marketing.................................................................... 4
Bauran Pemasaran........................................................................... 5
Komunikasi Pemasaran Terpadu..................................................6
Perkembangan IMC....................................................................... 12
Promosi.......................................................................................... 16
Iklan............................................................................................... 17
Jenis-jenis Iklan.............................................................................. 20
Iklan Bisnis dan Profesional........................................................... 21
Pemasaran Langsung..................................................................... 22
Pemasaran Interaktif..................................................................... 23
Promosi Penjualan......................................................................... 25
Hubungan Masyarakat................................................................... 26
Penjualan Personal........................................................................ 34
Manajemen Promosi.................................................................34
Proses Perencanaan Promosi.....................................................36
Analisis Situasi............................................................................... 40
Analisis Proses Komunikasi............................................................ 42
Penentuan Anggaran..................................................................... 43
Merencanakan Program IMC......................................................... 43
Pengawasan dan Evaluasi.............................................................. 45
Perspektif....................................................................................... 45
BAB 2 PERAN KOMUNIKASI PEMASARAN TERPADU DALAM PROSES PEMASARAN 49
Analisis dan Strategi Pemasaran................................................51
Analisis Peluang............................................................................. 51
Analisis Kompetitif......................................................................... 52
Target Pemasaran.......................................................................... 54
Proses Pemasaran......................................................................55
Identifikasi Pasar............................................................................ 56
Segmentasi Pasar........................................................................... 57
Target Pasar................................................................................... 70
Positioning..................................................................................... 72
Perencanaan Pemasaran............................................................74
Produk........................................................................................... 75
Harga............................................................................................. 78
Distribusi........................................................................................ 80
BAB 3 PERILAKU KONSUMEN 83
Proses Keputusan Konsumen.....................................................85
Pengenalan Masalah...................................................................... 86
Motivasi Konsumen....................................................................... 89
Pencarian Informasi....................................................................... 93
Persepsi.......................................................................................... 96
Evaluasi Alternatif........................................................................ 100
Sikap............................................................................................ 105
Proses Integrasi............................................................................ 109
Keputusan Pembelian.................................................................. 111
Perilaku Pembelian...................................................................... 113
Perilaku Pasca Pembelian............................................................ 118
Komunikasi Pasca Pembelian....................................................... 120
Pembelajaran Konsumen.........................................................121
Teori Pembelajaran Perilaku........................................................ 122
Teori Pembelajaran Kognitif......................................................... 126
Pengaruh Lingkungan pada Perilaku Konsumen.......................127
Budaya......................................................................................... 128
Subbudaya................................................................................... 128
Kelas Sosial.................................................................................. 129
Faktor Sosial................................................................................. 130
BAB 4 PERUSAHAAN PERIKLANAN 133
Peserta IMC.............................................................................134
Departemen Iklan dan Promosi...............................................136
Sistem Terpusat........................................................................... 137
Sistem Desentralisasi................................................................... 140
Biro Iklan Internal........................................................................ 144
Perusahaan Iklan.....................................................................146
Full-Service Agency...................................................................... 148
Struktur Organisasi...................................................................... 153
Limited Service Agency................................................................ 154
Kompensasi Perusahaan Iklan.................................................155
Sistem Komisi............................................................................... 156
Sistem Upah, Biaya, dan Insentif................................................. 159
Biaya Persentase.......................................................................... 161
Prospek........................................................................................ 161
Evaluasi Perusahaan Iklan........................................................162
Kehilangan Klien.......................................................................... 162
Kertas Evaluasi Kinerja................................................................. 163
Mendapatkan Klien Baru............................................................. 166
Perusahaan Jasa Khusus..........................................................170
Pemasaran Langsung................................................................... 170
Promosi Penjualan....................................................................... 171
Perusahaan Humas...................................................................... 172
Perusahaan Interaktif.................................................................. 173
Jasa Kolateral............................................................................... 174
Memilih Perusahaan Iklan.......................................................174
BAB 5 PERENCANAAN MEDIA 177
Langkah 1: Menentukan Audiensi Sasaran...............................181
Profil Media................................................................................. 182
Menentukan CDI dan BDI............................................................ 185
Langkah 2: Menentukan Tujuan Media....................................189
Cakupan Target Pasar.................................................................. 190
Jangkauan.................................................................................... 191
Target Jangkauan......................................................................... 195
Frekuensi..................................................................................... 198
Frekuensi Efektif.......................................................................... 200
Duplikasi Jangkauan..................................................................... 206
Gross Rating Points...................................................................... 207
Target GRP................................................................................... 210
Anggaran Iklan............................................................................. 213
Langkah 3: Menetapkan Strategi Media...................................217
Faktor Strategi Media.................................................................. 219
Bauran Media.............................................................................. 222
IMC Media Mix Factor................................................................. 228
Fleksibilitas.................................................................................. 230
Langkah 4: Menetapkan Jadwal Media....................................231
BAB 6 IKLAN MEDIA PENYIARAN 235
Jangkauan Siaran Iklan............................................................236
Stasiun Penyiaran Lokal............................................................... 237
Stasiun Penyiaran Nasional.......................................................... 238
Stasiun Jaringan........................................................................... 239
Televisi.................................................................................240
Kekuatan Iklan Televisi................................................................. 240
Kelemahan Iklan Televisi.............................................................. 244
Televisi Berlangganan.................................................................. 246
Persaingan TV Berlangganan Memanas...................................... 247
Radio.....................................................................................250
Kekuatan Iklan Radio................................................................... 250
Kelemahan Radio......................................................................... 253
Strategi Siaran Iklan..................................................................... 255
Kontrak Siaran Iklan..................................................................... 257
Menghitung Biaya Iklan............................................................... 268
Peringkat Program TV.................................................................. 271
BAB 7 IKLAN MEDIA CETAK 279
Peran Majalah dan Surat Kabar................................................280
Majalah...................................................................................281
Klasifikasi Majalah....................................................................... 282
Keunggulan Majalah.................................................................... 284
Kelemahan Majalah..................................................................... 292
Tantangan Majalah...................................................................... 297
Surat Kabar..............................................................................301
Klasifikasi Surat Kabar.................................................................. 302
Jenis Iklan Surat Kabar................................................................. 305
Keunggulan Iklan Surat Kabar...................................................... 306
Kelemahan Surat Kabar............................................................... 311
Pembaca Surat Kabar................................................................... 313
Memasang Iklan Surat Kabar....................................................... 315
BAB 8 IKLAN INTERNET 317
Membangun Situs Web...........................................................319
Tujuan Situs Web......................................................................... 321
Format Iklan Internet................................................................... 324
Keunggulan Internet.................................................................... 327
Keterbatasan Internet.................................................................. 328
Promosi Penjualan...................................................................331
Penjualan Personal..................................................................332
Humas.....................................................................................333
Pemasaran Langsung...............................................................334
Direct Mail................................................................................... 334
Pemasaran Basis Data.................................................................. 335
E-Commerce................................................................................. 335
BAB 9 STRATEGI KREATIF IKLAN 339
Proses Kreatif..........339
Kreativitas Iklan........................................................................... 342
Menentukan Daya Tarik Iklan..................................................342
Eksekusi Kreatif............................................................................ 351
Taktik Kreatif...........................................................................359
Taktik Kreatif Iklan Media Cetak.................................................. 359
Taktik Kreatif Iklan Televisi........................................................... 364
Perencanaan dan Produksi Iklan Televisi..................................... 366
GLOSARIUM 369
DAFTAR PUSTAKA 377
INDEKS 383
TENTANG PENULIS 393