KOMUNIKASI ORGANISASI – Edisi Kedua

KATA PENGANTAR v
DAFTAR ISI vii

BAB 1 PENDAHULUAN 1

BAB 2 BIROKRASI ORGANISASI 9
A. Otoritas..............................................................................12
B. Spesialisasi ........................................................................14
C. Peraturan ..........................................................................15

BAB 3 INFORMASI ORGANISASI 19
A. Asumsi Teori Informasi Organisasi ................................ 24
B. Strategi Komunikasi .........................................................28
1. Siklus Perilaku.............................................................29
2. Aturan Bersama..........................................................30
C. Mengurangi Ketidakpastian ........................................... 34
1. Penerimaan Informasi (Enactment) .......................... 34
2. Seleksi ..........................................................................36
3. Retensi .........................................................................38

BAB 4 INTERAKSI ORGANISASI 41
A. Percakapan dalam Organisasi ........................................ 47
B. Percakapan dan Teks....................................................... 51
C. Teori Kelompok Tepercaya.............................................. 55
1. Perbatasan Kelompok................................................ 56
2. Sifat Interdependen ................................................... 57

BAB 5 JARINGAN ORGANISASI 61

BAB 6 STRUKTURASI ORGANISASI 69
A. Elemen Teori Strukturasi................................................. 74
1. Agensi dan Refleksivitas ............................................ 74
2. Dualitas Struktur.........................................................76
3. Integrasi Sosial............................................................80
B. Strukturasi Komunikasi Organisasi ................................ 84

BAB 7 SISTEM MANAJEMEN ORGANISASI 91
Empat Sistem Manajemen .............................................. 92

BAB 8 PENGAWASAN ORGANISASI 97
A. Metode Pengawasan .......................................................98
B. Pengawasan Kedisiplinan..............................................100

BAB 9 HAMBATAN DEMOKRASI ORGANISASI 111
A. Bentuk Dominasi............................................................112
B. Hegemoni Organisasi.....................................................115
C. Isu Gender dan Ras........................................................119
D. Kebisuan..........................................................................124

BAB 10 PENGAMBILAN KEPUTUSAN 129
A. Cara Pengambilan Keputusan ......................................129
1. Strategi Kontrol.........................................................130
2. Persetujuan ...............................................................131
3. Keterlibatan...............................................................133
4. Partisipasi ..................................................................135
B. Proses Pengambilan Keputusan...................................137
C. Pikiran Kelompok ...........................................................146

BAB 11 BUDAYA ORGANISASI 157
A. Jaring Laba-laba..............................................................159
B. Pertunjukan Komunikasi ...............................................166
1. Ritual ..........................................................................168
2. Passion.......................................................................170
3. Sosial ..........................................................................171
4. Politik Organisasi ......................................................172
5. Enkulturasi.................................................................173
C. Kelompok Kerja Antarbudaya.......................................175

DAFTAR PUSTAKA 183
INDEKS 191
TENTANG PENULIS 197